Contact Support
Email our customer support team with your order number, product model and a clear description of the issue.
Order Support
Refunds & Returns
We hope you enjoy your AOMOSUR product and that it meets your expectations. If something isn’t quite right, we’re here to help.
We accept returns for items with verified manufacturer defects within 30 days of delivery. As our products are precision electronic devices, please confirm compatibility and your needs before opening or installing.
30Day Return Window
How to Request a Return
Please contact us before sending any item. An approved return authorization helps ensure your request is routed and handled correctly.
Receive Authorization
Our team will review the request and provide a return authorization (RMA) together with the correct instructions.
Ship as Directed
Package the approved item securely and use a trackable, insured shipping service when returning it.
Eligibility & Conditions
These requirements help protect precision electronics and allow us to process eligible returns smoothly.
30-Day Return Window for Product Issues
If your item has a quality issue or verified manufacturer defect, you may request a return within 30 days of delivery. We’re happy to help resolve issues that occur under normal use.
Requesting a Return: Use our contact form to request a return authorization (RMA). Our team will guide you through the process.
Return Conditions
To help us process your return smoothly, please make sure:
✓The product has not been installed or activated
✓All original parts, manuals, and packaging are included
✓The packaging is in good condition, without writing, tape, or labels
↗
Shipping Information
We recommend using a trackable and insured shipping method. Customers are responsible for return shipping unless otherwise agreed.
Do not ship a product until AOMOSUR has provided authorization and the current return instructions.
After 30 Days
If more than 30 days have passed since delivery, returns are typically not accepted unless related to warranty coverage. Please contact us to discuss your situation—we’re always happy to assist.
For eligible manufacturing defects outside the return window, review our Warranty Policy or contact the support team.
We’re here to help
Contact AOMOSURStart a Return Request
Send your order number, product model and details of the issue. Our team will review the request and provide the appropriate next steps.
Open contact form