Contact Support
Use our contact form with your order number, product model, reason for return and photos if the item is damaged or defective.
Order Support
Refunds & Returns
We hope you enjoy your AOMOSUR product and that it meets your expectations. If something is not right, we are here to help.
Eligible items may be returned within 30 days after delivery. Please request authorization before sending a product so we can provide the correct return instructions and destination.
30Day Return Window
How to Request a Return
Please contact us before sending any item. An approved return authorization helps ensure your request is routed and handled correctly.
Receive Authorization
Our team will review the request and provide a return authorization (RMA), return destination and packing instructions.
Ship as Directed
Package the approved item securely and use a trackable shipping service. Keep the receipt until the return is completed.
Eligibility & Conditions
These requirements help protect precision electronics and allow us to process eligible returns smoothly.
30-Day Return Window
You may request a return within 30 calendar days after the order is delivered. Items must be returned in the condition received, with the original components, accessories, manuals and packaging. This policy does not limit rights that cannot be excluded under applicable consumer law.
Requesting a Return: Use our contact form to request a return authorization (RMA). Do not send an item to the address on the parcel without authorization; the correct return destination will be provided for your order.
Return Conditions
To help us process your return smoothly, please make sure:
✓The request is submitted within 30 days after delivery
✓All original parts, accessories, manuals and packaging are included
✓The item is securely packed and the RMA information is included
Final-sale items, gift cards and custom or OEM products are not returnable unless they arrive damaged, defective or incorrect. Products damaged through misuse, unauthorized modification or installation contrary to the manual are not eligible.
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Return Shipping
For a confirmed damaged, defective or incorrect item, AOMOSUR will provide or reimburse reasonable return shipping. For preference, compatibility or other non-defect returns, the customer is responsible for return shipping.
Use a trackable shipping method. Original outbound shipping charges and expedited fees are not refundable unless the return results from our error or a confirmed defect.
Inspection and Refund Timing
After the authorized return is delivered, we normally inspect it within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or card issuer may need additional time to post the credit.
If a return is not approved, we will explain the reason and available next steps. For eligible manufacturing defects reported after the return window, review our Warranty Policy.
We are here to help
Contact AOMOSURStart a Return Request
Send your order number, product model, reason for return and relevant photos. Our team will review the request and provide the RMA and correct return destination.
Open contact form