AOMOSUR Warranty Policy

Warranty Coverage

Main Products

AOMOSUR main units are covered by a one-year limited warranty starting from the date of purchase by the original end customer.

Accessories and Replacement Parts

Accessories supplied with the product are covered by a one-year limited warranty starting from the date the product is received by the original end customer.

Any replacement product, component, or accessory supplied under an approved warranty claim will be an original AOMOSUR part and will be new or equivalent to new in quality and performance.

How to Submit a Warranty Claim

If your AOMOSUR product develops a malfunction or manufacturing defect during the warranty period, please contact the authorized dealer from whom you purchased the product or the AOMOSUR after-sales service team.

To help us review your claim efficiently, please provide:

• Your order number or valid proof of purchase
• The product model and serial number, where applicable
• A clear description of the issue
• Photos or videos showing the malfunction or defect
• Your name, shipping address, telephone number, and email address

Warranty Solutions

After reviewing and approving a valid warranty claim, AOMOSUR may, at its discretion:

• Provide troubleshooting or technical support
• Supply replacement parts or accessories
• Repair the defective product
• Replace the defective product with the same or an equivalent model

The appropriate warranty solution will depend on the nature of the problem, product availability, and the results of the warranty assessment.

Shipping Costs

Claims Submitted Within 90 Days of Purchase

For approved warranty claims submitted within 90 days of the original purchase date, AOMOSUR will cover reasonable return shipping costs or provide an alternative warranty solution without requiring the customer to pay return shipping costs.

Customers must follow the return instructions provided by AOMOSUR. Unauthorized shipping costs, express shipping upgrades, customs charges, or other additional expenses may not be reimbursed.

Claims Submitted After 90 Days

For approved warranty claims submitted more than 90 days after the original purchase date:

• Replacement parts covered by the warranty will be provided free of charge.
• The customer may be responsible for shipping, return shipping, customs duties, taxes, brokerage fees, or other logistics-related costs.

Purchases from Authorized Sales Channels

Warranty service is available only for genuine AOMOSUR products purchased through AOMOSUR’s official website, authorized online stores, authorized dealers, or approved distribution partners.

A valid order record, invoice, receipt, or other proof of purchase may be required before warranty service can be provided. Products purchased through unauthorized or informal sales channels may not be eligible for warranty service.

Product Appearance and Specifications

AOMOSUR continually improves its products and may update product designs, components, packaging, software, specifications, accessories, or technical features without prior notice, where permitted by applicable law.

The appearance, interface, color, dimensions, packaging, or accessories of the actual product may differ slightly from website images, advertisements, manuals, or other product materials. Such differences do not necessarily indicate a product defect and do not automatically qualify the product for warranty replacement.

Limitation of Liability

To the extent permitted by applicable law, AOMOSUR is not responsible for:

• Indirect, incidental, special, or consequential losses
• Loss of use, data, revenue, profits, business opportunities, or anticipated savings
• Vehicle recovery, towing, labor, installation, removal, inspection, or diagnostic costs
• Damage to vehicles, trailers, personal property, or third-party equipment resulting from improper installation or use
• Delays or additional expenses caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond AOMOSUR’s reasonable control

AOMOSUR’s total liability under this limited warranty will not exceed the original purchase price paid for the affected product, except where otherwise required by applicable law.

Policy Updates

AOMOSUR reserves the right to update or modify this Warranty Policy when necessary.

Any changes will apply to purchases made after the updated policy is published unless otherwise required by applicable law. Warranty claims for earlier purchases will generally be assessed according to the warranty terms applicable at the time of purchase.