AOMOSUR FAQs
Clear answers for product setup, compatibility, connectivity, shipping, warranty and business partnerships.
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Open a category below to get practical guidance for setup, product use, orders, warranty and partnerships.
01Product Setup & Troubleshooting
How do I install the AOMOSUR leveling systems (AM50 / AM350 / AM350 MAX)?
Each unit comes with a magnetic base for quick attachment on RV frames. For permanent installation, use the provided screws. Ensure the transmitter is mounted securely on a flat surface near the vehicle centerline.
How do I pair the transmitter with the display unit?
Power on both the transmitter and display. They should auto-pair within 10 seconds. If not, turn off both units and restart them, and ensure the transmitter battery is charged.
How do I set up the AM100 TPMS sensors?
Screw each sensor onto the valve stem of the corresponding tire (marked LF, RF, LR and RR). Turn on the monitor; the sensors should pair automatically. If not, use manual pairing mode in the settings.
What if the display shows “No Signal” or loses connection?
Ensure the transmitter is powered on and the red LED is illuminated. Reposition the transmitter for better signal, then reboot both devices if necessary.
How do I know my RV is level using AM350?
Use the dedicated display or LED indicator. The system detects pitch and roll within ±4° precision. Adjust jacks, blocks or ramps based on the real-time feedback.
02Vehicle Compatibility
Is AM350 suitable for Class A or Class C motorhomes?
Yes. AM350 and AM350 MAX support common RV types, including Class A, B and C motorhomes, fifth wheels, travel trailers and off-road campers.
Can I use the AM100 TPMS on dual-axle trailers?
Yes. The AM100 system supports 4–10 tires. Additional compatible sensors can be added to suit your setup.
Will the leveling system work with off-road campers?
Yes. AOMOSUR leveling products are designed to withstand vibration and uneven terrain and can be used with compatible off-road rigs.
Are aluminum and steel RV frames both supported?
Yes. For aluminum frames, use screws for secure mounting because magnetic mounting may have reduced strength.
03Power & Connectivity
How long does the transmitter battery last?
Up to 100 hours on a single charge for AM350 and AM350 MAX. Auto-sleep mode helps conserve energy.
How do I charge the units?
Use the included Type-C cable to charge both transmitter and display. The charging LED is red while charging and green when full.
What is the wireless transmission range?
Up to 150 feet (45 meters) in open space. The signal is designed to work through typical RV walls, although actual range can vary with the installation and surroundings.
How do I check the transmitter power level?
The display shows the transmitter battery level in the top-right corner. Recharge the transmitter via Type-C when the level is low.
04Order, Shipping & Returns
How long does shipping take?
Processing and delivery times depend on product availability, fulfillment location and destination. See our Shipping & Delivery page and review the shipping estimate at checkout before ordering.
Do you ship internationally?
We currently accept online orders for delivery to the United States and Canada. For other destinations, contact support before ordering to confirm shipping availability.
Do you offer free shipping?
Orders of US$99 or more qualify for free standard shipping to addresses available at checkout in the United States and Canada. For orders below US$99, standard shipping is US$15 to the United States and US$22 to Canada. Review the final shipping charge at checkout before payment; see our Shipping & Delivery page for details.
Can I cancel or change my order?
You may request a cancellation or modification before the order ships. Contact support as soon as possible with your order number.
What is your return policy?
You may request a return within 30 calendar days after delivery, subject to the eligibility requirements and conditions in our Refund Policy. Please contact us for return authorization and shipping instructions before sending any item back. See our Refund Policy for return shipping costs and refund timing.
05Warranty & Support
What does the one-year warranty cover?
It covers eligible manufacturing defects in the main unit and accessories. For an approved issue reported within 90 days, AOMOSUR also covers eligible shipping for replacement parts. See the full Warranty Policy.
What is not covered by warranty?
Damage caused by misuse, unauthorized repair or modification, incorrect installation, accidents, normal wear, or purchases from unofficial channels is not covered.
How do I submit a warranty claim?
Contact support with your order number, proof of purchase, product model and photos or videos showing the issue.
Do you offer replacement parts?
Yes. Replacement parts may be available for compatible products. Contact support with the exact model and the part required so we can confirm availability.
06Dealers / Distributors / OEM
How do I apply to become a dealer?
Submit the partnership form on our Dealers page. Our team will review your business and normally respond within three business days.
Do you offer OEM/ODM services?
Yes. We provide branding and hardware customization for volume orders, including technical integration support.
Can dealers access exclusive support?
Yes. Authorized dealers receive dedicated account service, training materials and early product access where available.
Do you provide marketing assets to resellers?
Yes. We offer product photos, specification sheets, manuals and digital marketing kits for authorized partners.
Still need help?
Tell us your product model, order number and what you are seeing. We are here to help you get back on the road.
