Refund policy
30-Day Return Policy
Eligible AOMOSUR products may be returned within 30 calendar days after delivery. Please request authorization before sending any product so we can confirm eligibility and provide the correct return destination and instructions.
How to Request a Return
- Visit our Contact page and provide your order number, product model, reason for return, and photos if the item is damaged, defective, or incorrect.
- Wait for our team to issue a return authorization (RMA) and packing instructions.
- Package the approved item securely and ship it using a trackable service. Keep the shipping receipt until the return is complete.
Return Conditions
Returned items must be in the condition received and include all original parts, accessories, manuals, and packaging. Final-sale items, gift cards, and custom or OEM products are not returnable unless they arrive damaged, defective, or incorrect. Products damaged through misuse, unauthorized modification, or installation contrary to the product manual are not eligible.
Return Shipping
For a confirmed damaged, defective, or incorrect item, AOMOSUR will provide or reimburse reasonable return shipping. For preference, compatibility, or other non-defect returns, the customer is responsible for return shipping. Original outbound shipping charges and expedited fees are not refundable unless the return results from our error or a confirmed defect.
Inspection and Refund Timing
After an authorized return is delivered, we normally inspect it within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or card issuer may require additional time to post the credit.
Do not send an item to the address shown on the original parcel without authorization. For eligible manufacturing defects reported after the return window, please review our Warranty Policy.
This policy does not limit consumer rights that cannot be excluded under applicable law.